QUARTERLY FALL 2023 MSRP $19.95 2023 HCP Benchmarking Report Findings Pictured: Andre Gomez, EVP of Bedrock Healthcare and Steve “The Hurricane” Weiss The Future of the Home Care Wellness Ecosystem Thriving Private Duty Home Care Agencies MAXIMIZE EFFICIENCY 5STEPS To A Transformational Fourth Quarter Beyond the Crisis Is a CHHA School Right For You? FIVE TIPS For Recruiting1022 26 Thriving Private Duty Home Care Agencies - by Kelly Szwed Beyond the Crisis - by Brandi Kurtyka Is A CHHA School Right For You? - by Debbe Bourgoin Five Tips for Recruiting - by Nicole Peretti 14 Maximize Efficiency - by Victor Arocho 33 30 2023 HCP Benchmarking Report Findings - by Louie Frank The Future of the Home Care Wellness Ecosystem - by Andre Gomez Five Steps To A Transformational Fourth Quarter - by Steve Weiss 04 18 ContentsEvolve. Adapt. Transform. Thrive. Welcome to Issue #7 of Home Care Evolution Quarterly! Home Care Evolution Quarterly is for those home care business leaders who inspire to continuously learn in the industry. We exist to help you stay up to date on new trends and data from vetted contributing authors, all of who are experts in this industry. This magazine is dedicated to helping YOU be on point in your: ● Sales & Marketing ● Operations ● Recruitment & Retention ●Financial & Multiple Revenue Streams In this issue of Home Care Evolution Quarterly magazine, the contributors and I provide you with current topics, breaking ideas, & practical strategies you will use to gain better ideas and solve bigger problems for new levels of success. In this issue: ● The Future Of The Home Care Wellness Ecosystem And How Bedrock Healthcare At Home Is Redefining The Space by Andre Gomez ●Thriving Private Duty Home Care Agencies: The Power Of Empathetic Leadership In Retention by Kelly Szwed ●Maximize Efficiency - Stop Spending Every Waking Hour Working “In” Your Business, Rather Than “On” Your Business by Victor Arocho ●Five Steps To A Transformational Fourth Quarter by Steve Weiss ● Beyond The Crisis: Paving The Way Forward For The Home Care Workforce by Brandi Kurtyka ● Five Tips for Recruiting by Nicole Peretti ●Is A CHHA School Right For You by Debbe Bourgoin ●Top Trends to Transform Your Business from the 2023 HCP Benchmarking Report By Louie Frank If there is a topic that is important to you that you would like to see in a future issue, please contact me directly. Sincerely, Steve “The Hurricane” President and CEO Home Care Evolution steve@homecareevolution.com 848-444-9865 “But seek first the kingdom of God and His righteousness, and all these things will be added to you.” Matthew 6:33 WelcomeAnd How Bedrock Healthcare At Home Is Redefining The Space The Future Of The Home Care Wellness Ecosystem Andre Gomez Andre Gomez, DPT is the Executive Vice President of Operations for Bedrock Healthcare At Home, LLC. Dr. Gomez is an alumnus of The Richard Stockton College of New Jersey where he received a Bachelor of Science Degree in Biology, a Masters Degree in Science, and a Clinical Doctorate degree in Physical Therapy. Dr. Gomez joined Spring Hills Senior Communities in the spring of 2016 as the Vice President of operations spearheading the turnaround/ restructuring of the home care division which experienced an unprecedented business growth of 800% during his tenure. In January of 2022, Dr. Gomez was promoted to Executive Vice President. In his current role, he oversees the continued expansion of the Home Care division, while helping to galvanize the business growth of the newly founded Bedrock Healthcare At Home. Working closely with all divisional leaders, Dr. Gomez will be responsible for developing strategies and plans to champion this one-of-a-kind healthcare continuum, setting the gold standard for Wellness Ecosystems in the industry. https://bedrockhc.com/5 A s the world battles with the post pandemic recovery, healthcare systems around the world continue to be pushed to the brink. The pandemic has made it clear that our healthcare system needs a major overhaul, and it is time to start thinking about new models of care. A nd as the healthcare industry evolves, the home care wellness ecosystem of the future will be focused on personalized, data-driven care that empowers patients/clients to take an active role in their health and wellness. In recent years, there has been a growing trend towards home care, which provides patients with a more comfortable and convenient way to receive medical care. With this trend, the home care wellness ecosystem of the future is rapidly taking shape, and Dr. Andre Gomez, DPT Executive Vice President for Bedrock Healthcare at Home, is at the forefront of redefining this space. Dr. Andre Gomez, DPT, is a name that many in the healthcare industry are becoming familiar with. Equipped with over 20 years of experience in clinical and executive change management, he has been leading the charge in redefining home care wellness. As the co- founder of Bedrock Healthcare at Home, Dr. Gomez has brought together a team of healthcare professionals to optimize the patient journey and end fragmented healthcare once and for all. Dr. Gomez’ passion for disrupting the traditional healthcare system is clear in the way that he leads his team and approaches patient care. He is a strong advocate for the idea that medicine and healthcare are team sports, rather than individual sports. With the totality of patient problems in the 21st century, it’s clear that no one person can properly take care of the entire patient experience. Instead, a team approach is necessary to ensure that patients receive the care and support they need to live their best lives. Dr. Gomez’ dedication to transforming healthcare doesn’t stop at Bedrock Healthcare at Home. He has recently started his own podcast called The Bedrock Way, where he shares his insights and expertise with leaders across all industries. Through this podcast, he aims to ensure that the voice of healthcare continues to be heard and that leaders feel supported in this ever-changing world. Bedrock Healthcare at Home is a revolutionary healthcare organization that is deploying a multidisciplinary team of healthcare professionals to optimize the patient journey. The team includes; doctors, nurse practitioners, physician assistants, physical, occupational, speech therapists, pharmacists, dietitians, nurses, social workers, certified home health aides, exercise physiologists along with a strong administrative support team to ensure that patients receive comprehensive care that addresses all aspects of their health and wellness. Bedrock Healthcare at Home understands that the future of healthcare is in the hands of those that can integrate technology and biology. With that in mind, the company has 6 developed a robust ecosystem that combines cutting-edge technology with highly skilled healthcare professionals to provide patients with the best possible care. By bringing together a multidisciplinary team, Bedrock Healthcare at Home is addressing the gaps in care that have long plagued the healthcare system. In the current healthcare system, patients often receive episodic care, which is inadequate for those suffering from chronic illnesses. Bedrock Healthcare at Home recognizes this issue and focuses on providing continued chronic care management to all patients/ clients. According to recent statistics, 80% of seniors suffer from chronic diseases, and 50% use the emergency room for primary care. This approach to healthcare is not sustainable, and it is one of the reasons why healthcare costs are skyrocketing. Bedrock Healthcare at Home has unlocked the key to solving this problem by recognizing that patients need to be seen continually. By bringing together a team of healthcare professionals, Bedrock Healthcare at Home is providing patients with a comprehensive approach to care that focuses on prevention, healthcare 24/7, while infusing clinical practice with functional medicine and holistic medicine. Bedrock Healthcare at Home recognizes that the best way to manage chronic diseases is by preventing them from occurring in the first place. By providing patients with regular check-ups and proactive screenings, Bedrock Healthcare at Home is helping patients stay healthy while avoiding costly hospitalizations. The key component of Bedrock Healthcare at Home’s approach is the use of technology. The company utilizes a variety of technologies, including telemedicine and home health biometric monitoring devices, to collect data about patients’ health and wellness such as their blood pressure, pulse oximetry, blood sugar levels, and 7 weight. This data can be used to create personalized care plans that are tailored to the individual’s specific needs, facilitating the critical aspect of the Bedrock Healthcare at Home approach to care — the focus on healthcare 24/7. With the rise of telemedicine, patients can now receive medical care anytime, anywhere. Bedrock Healthcare at Home has leveraged this technology to provide patients with round-the-clock access to medical care. This approach is especially beneficial for patients with chronic diseases who may require medical attention outside of normal business hours. By allowing patients to receive care in the comfort of their own homes, this provides accessibility for patients who have mobility issues or who live in remote or rural areas. And by receiving care in the home environment, patients are more comfortable, which can lead to better outcomes. But perhaps what distinguishes Bedrock Healthcare at Home’s approach most from similar providers, is the commitment to actionable care coordination. In the traditional healthcare model, patients may see multiple healthcare providers for different health issues, which can lead to poor care coordination and lapses in communication. Bedrock Healthcare at Home’s multidisciplinary team approach ensures that all aspects of a patient’s health and wellness are addressed in a coordinated and comprehensive manner. Bedrock Healthcare at Home recognizes that the clinical and non-clinical social determinants of health are paramount in the post-pandemic era. The COVID-19 pandemic has highlighted the importance of social determinants of health, such as access to food, transportation, and housing. Bedrock Healthcare at Home has integrated an evaluation of these determinants into their clinical practice, recognizing that they are critical to the overall health and well-being of their patients. The future of healthcare is in the hands of those who can integrate technology and biology to provide patients with the comprehensive care they need. Bedrock Healthcare at Home, led by Dr. Andre Gomez, is at the forefront of this movement. By deploying a team of healthcare professionals and focusing on prevention, continued chronic care management, and the integration of clinical practice with functional and holistic medicine, they are redefining the home care wellness ecosystem. It’s clear that Dr. Gomez’ passion for disrupting the traditional healthcare system will continue to drive innovation and change in the industry for years to come.Make a Difference. Own a Legato Living Franchise. As the only residential assisted living franchise exclusively serving individuals living with dementia, we are committed to providing compassionate care for residents while allowing our franchise owners to thrive. With the support of our experienced team of professionals, you can feel confident in your ability to succeed as a franchise owner. Learn more at franchise.legatoliving.comNext >