Free Resources

Here’s a game-changer many home care agencies miss: only 25% track their readmission rates! This is a huge competitive advantage for you.

When you can show hospitals and rehabs how your services directly help their patients stay out of the hospital, you show value and save Medicare funding. That’s an invaluable reason for them to send you referrals.

What data points do you use to show your value to referral sources?

One community event a week, that’s all it takes to start building powerful relationships. Whether it’s a wine and cheese night at an assisted living, a hospital vendor fair, or a CEU event packed with social workers, nurses, and administrators, these are the people who drive referrals.

Is your business development professional showing up where it counts?

Do you want to know more about what marketing activities drive referrals? Watch the full episode here.

re you struggling with training new team members?

Here’s a tip: When delegating tasks, have the original task performer document exactly how it’s done. Then, the new person should be able to follow those instructions and complete the task without any help.

If they can’t, the operations manual isn’t clear enough and needs a rewrite! The manual should ensure clarity and independence.

Learn how to QUICKLY update your operations manual by watching the full episode here